See what your customer will receive.
Printed sheets are photographed and inspected before cutting. Material, dimensions and quantity are checked through production and packing.
PRODUCTION VISIBILITY · EVERY PRINTED SHEET
Your printed work.
Your production record.
Every printed sheet is inspected and photographed before cutting. The image and Signs All Day inspection result stay with the job in My Workspace. Sheets that pass inspection proceed to cutting without an additional customer approval step.
OPEN MY WORKSPACE →Cut-only work has its own router measurement and count records.
Illustrated production record. Sample project and inspection data.
Inspection at the printer, router and packout.
At the printer. Every printed sheet is photographed and inspected before cutting. The inspection result stays with the sheet image in the job record. A sheet placed on hold stays out of the next production step until Signs All Day resolves the issue.
At the router. The first part off each sheet is measured against the order before the run continues. Cut-only jobs use the router measurement and count records without a printer image.
At pack-out. Count and configuration are checked against the order line before the carton closes.
The applicable inspection checks must pass before shipping.
Verified production errors are corrected at no additional production charge.
If work reaches you with the wrong material, finished size, quantity, print, cut or approved configuration, it is reviewed for repair, remake or production credit. The remedy depends on the defect, the usable portion of the order and your actual deadline.
Do not install or distribute visibly incorrect work. Contact the production desk first so the condition and affected quantity can be documented.
Reporting windows
Report the issue before installation or downstream alteration whenever it is reasonably visible during receipt and count.
Photograph the package before disposal and retain the shipping label, carton and protective materials while the claim is reviewed.
Explain why the issue was not reasonably visible at receipt and preserve the affected pieces for review.
What to send
- 01Order and package identification
Order number, PO or project name, box count and shipping label when applicable.
- 02Clear photographs
Overall condition, close-up detail, affected quantity and packaging when damage occurred in transit.
- 03The expected requirement
Identify the approved size, material, print, cut, count or finish that differs from what was received.
- 04The deadline and usable quantity
State what can still be used and when replacement work is actually needed.
How the remedy is determined
- Repair when the affected work can be corrected without compromising the approved appearance or service requirement.
- Remake for the verified affected quantity when correction is not appropriate.
- Production credit when the buyer and Signs All Day agree that a credit is more useful than reproduction.
- Shortage completion for verified missing pieces after the packed count and received quantity are reconciled.
- Carrier claim coordination when the work left production correctly and damage occurred in transit.
Signs All Day determines the technically appropriate remedy after reviewing the evidence and production record, while considering the buyer’s real schedule.
Conditions outside a production-error remedy
- Errors contained in approved or production-ready customer artwork, data or specifications.
- Material, finish or construction selected by the buyer when Signs All Day produced the approved configuration.
- Normal manufacturing, substrate, print and color tolerances that do not make the work commercially unusable.
- Damage caused after delivery by handling, storage, field modification, installation, cleaning, chemicals or unsuitable site conditions.
- Carrier delays, weather or missed delivery estimates after shipment, unless a separate carrier guarantee applies.
- Installation labor, removal/reinstallation, missed appointments, lost profit, liquidated damages or other consequential costs unless accepted in writing before the order.
Report the problem to the production desk.
Send the order reference, photographs, affected quantity and deadline. A person acknowledges your report by the next business morning, identifies anything still needed and explains the next step. The remedy and completion date are confirmed after review.
REPORT A PRODUCTION ISSUE